Store: Fiorvexa
Address: Hauptstraße 42, 10115 Berlin, Germany
Email: contact@fiorvexa.com
Phone: +497211234567
Full Name: Hans Muller
At Fiorvexa, we are dedicated to delivering refined, high-quality women’s fashion. Every item — including dresses, knitwear, seasonal collections, and premium fabric styles — is carefully inspected before shipment. This Warranty Policy outlines what is covered, what is excluded, and how to request assistance if you encounter any issues.
1. Warranty Coverage
All Fiorvexa products include a 30-day quality assurance warranty starting from the date your order is delivered.
This warranty covers:
- Manufacturing or production defects
- Loose seams, stitching errors, or construction flaws
- Faulty zippers, buttons, clasps, or closures
- Fabric defects or imperfections present upon arrival
- Incorrect item, size, color, or variant received
- Damage incurred during shipping
If your issue falls under any of the categories above, we will offer a replacement or a full refund.
2. What the Warranty Does NOT Cover
The following situations are not considered manufacturing defects and are not covered:
- Normal wear and tear from regular use
- Damage caused by washing, drying, steaming, or ironing
- Shrinking, fading, stretching, or pilling over time
- Stains from makeup, deodorant, perfume, or personal care products
- Accidental damage such as tears, holes, burns, or pulled threads
- Damage caused by misuse, improper care, or alterations
- Items returned with strong odors (smoke, perfume, chemicals, etc.)
- Final sale or clearance items (when applicable)
These issues are not classified as quality defects.
3. How to File a Warranty Claim
To submit a warranty claim, please email us at contact@fiorvexa.com and include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Our support team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your claim is approved, you may choose one of the following options:
- Free replacement (same item, color, and size, subject to availability)
- Full refund to your original payment method
- Store credit for a future purchase
All shipping costs related to approved warranty claims are fully covered by Fiorvexa.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Requests made after this period may not be eligible for warranty coverage.
6. Customer Support
Our customer support team is available 24/7 to assist with warranty claims, returns, and general inquiries.
Contact us anytime at contact@fiorvexa.com.